This Comvita Singapore website is operated and managed by Synagie Pte Ltd (“Synagie”), an authorized distributor of Comvita Limited (“Comvita”), a company domiciled in New Zealand, and listed on the New Zealand Stock Exchange. Comvita and its authorized distributor (“We”/ “us”), are committed to protecting your personal data in accordance with Singapore Personal Data Protection Act.
(a) The Comvita website at www.comvita.com.sg (“Website”);
(b) Any other social media website or page, containing pages or content established by or associated with Comvita, including but not limited to:
By accessing the Site and/or providing personal data to us, you hereby acknowledge that you have read this Policy and that you consent to the collection, use and disclosure of your personal data by us in accordance with this Policy. If you do not consent to the terms of this Policy, please do not access the Site or provide your personal data to us. We do not knowingly collect or solicit personal data from those below the age of 18, or knowingly allow such persons to register an account with Comvita (“Account”). If you are under 18, please do not use the Site, or attempt to register an Account or send any personal data about yourself to us.
2. What is Personal Data?
“Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which we have or are likely to have access.
3. What personal data does Comvita collect?
We gather various types of personal data of our users and customers, as explained more fully below.
We understand personal data that is voluntarily provided. We collect personal data that you voluntarily provide to us, whether through the Site or other platforms or channels (such as through email, telephone and other forms of communication). At various places on the Site, or in the course of obtaining the services provided by us, you may be required to provide certain personal data such as your full name, email address, address, country of residence, telephone number and other personal information, in order to access or use certain features or services of the Site, or to otherwise obtain our services. For example, personal data may be collected when you register an Account, make a purchase, enter a contest, promotion or survey, fill up a form, provide comments, suggestions or feedback, or when you contact us via email, phone or other channels. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services of the Site, or to obtain certain services from us.
4. How do we use your data?
Generally, we collect personal data in order to provide our products and services to you, and to personalize and improve our services and your user and customer experience with Comvita. Personal data collected by us may be used:
4.1 to process, record, monitor and fulfil your orders and deliveries;
4.2 to plan and schedule routes for deliveries;
4.3 to verify and process your personal particulars and payment;
4.4 to communicate with you, including to confirm and update you on the status of your orders and deliveries, and respond to your queries and requests;
4.5 to improve our products or services;
4.6 to inform you of promotions, offers, surveys, events, products and services, which may be of interest to you;
4.7 to conduct marketing research, user profile and statistical analysis;
4.8 to customise your online experience according to your chosen interests and preferences and enhance your current and future visits to the Site, and customer experience with us
4.9 to update and back-up our records;
4.10 to reduce credit risk, detect and protect us against error, fraud and other criminal activity;
4.11 to comply with law, the requests of law enforcement and regulatory officials, or orders of court;
4.12 to enforce our legal rights and remedies;
4.13 transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes;
4.14 any other incidental business purposes related to or in connection with the above; or
4.15 for such other purposes notified to you on or before collection or use of the personal data.
5. Who do we disclose your data to?
We generally do not disclose or share your Personal Data with any third parties (except where permitted or required by law), but you hereby consent and authorize us to provide and/or disclose your Personal Data to the following categories of parties:
5.1.1 any affiliate, subsidiary, partner or appointed distributor of Comvita;
5.1.2 our technology, marketing and logistics service providers;
5.1.3 credit card and payment processing companies;
5.1.4 lawyers, auditors, professional advisors and investors of Comvita and Synagie; or
5.1.5 any other agents, service providers or subcontractors acting for or on behalf of Comvita and Synagie, to the extent required to carry out the purposes set out in Section 4, or to do anything at your request; or
5.2 where you expressly consent to such disclosure; or
5.3 where such disclosure is required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order. From time to time, we may collaborate with other third parties to organize joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties. For example, where a promotion or Voucher Code is specially offered to customers of our third party partner, we may share your information with that partner to the extent relevant to such promotional campaign. In some cases, you may not be able to enjoy the promotion, offer or participate in the contest, unless you consent to disclosure to our partner of your information. “Voucher Code” refers to any credits, vouchers, coupons or codes offered by Comvita for use in the purchase of goods from Comvita. Recipients of your personal data may be located outside Singapore. You agree that we may transfer your personal data to our affiliates, subsidiaries and/or other third parties located outside of Singapore, as long as the personal data is handled in accordance with this Policy and all applicable laws. We will ensure recipients of your personal data are legally bound to provide a standard of protection for your personal data comparable to the protection afforded under the Singapore Personal Data Protection Act 2012.
6. How long do we retain your personal data?
Personal data provided by you will be retained as long as the personal data was collected and retained for business and/or legal purpose. We will cease to retain your personal data or remove the means by which the personal data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect our interests.
7. Is your personal data secure?
7.1 As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorised access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use.
7.2 We understand the importance of keeping your personal data private and secure. We take all reasonable precautions, including administrative, technical and physical measures, to safeguard your Personal Data against accidental loss, theft, misuse, unlawful processing and damage as well as against unauthorised or accidental access, disclosure, alteration and destruction. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. We do not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. We hereby disclaim any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence. While security cannot be guaranteed, We strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
8. Linked Sites
We may provide links to other sites ("Linked Sites") that may be of relevance and interest to you. We have no control over, and are not responsible for the privacy practices or the content of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites.
In order to improve our products and services, we collect data by way of “cookies”. Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to the Site. This information allows us to better administer the Site, and provide a more tailored and user-friendly service to our Site visitors. Cookies also enable you to use or access certain features or services of our Site, including the shopping cart and check-out features. For example, cookies help us store preferences or retrieve products in your shopping cart between visits, from our servers. Cookies are small data files that are sent to your browser from our Site and are stored on your computer’s or device’s hard drive. Each time you visit our Site from the same computer or device, the cookie will be retrieved from your computer or device, enabling our Site to recognize your computer or device as having previously visited our Site and thereby increase the functionality of our Site on your computer or device. Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally. Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Site.
10. How to access and correct your data?
If you wish to access, correct or update your personal data, you may do so at any time by accessing your Account settings through the Site. Alternatively, you may email us at firstname.lastname@example.org. You are responsible for providing us with correct and updated information.
11. What choices do you have?
11.1 Keep in mind that the information we gather is an effort to offer you a superior online shopping experience that is customized. You may be able to access, correct or update certain information as explained in Section 10 above. When you update information, however, we may maintain a copy of the unrevised information in our records.
11.2 You may request deletion of your account by sending an email or calling us at our operating hours (weekdays from 930am – 6pm). Please note that some information may remain in our private records after deletion of your account for legal records purpose. We may use any aggregated data derived from or incorporating your personal data after you delete your account, but not in a manner that would identify you personally unless permitted by law.
11.3 If you do not wish to receive email or other communications from us, you can unsubscribe from our mailing list by using the unsubscribe facility that may be provided with such email or communication. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
11.4 You agree that in the event you have registered your Singapore telephone numbers(s) with the Do Not Call (DNC) Registry and wish to withhold or withdraw your consent in respect of receiving telephone calls and/or SMSes, you shall provide sufficient written notice to us of such withdrawal as soon as reasonably practicable. You further agree to indemnify us against any financial penalties imposed by the Personal Data Protection Commission or any court of law in Singapore as a direct or indirect result of your failure to inform us of your registration with the Do Not Call Registry.
12. Questions or Concerns
Please direct any questions or concerns that you may have regarding our handling of your personal data to the Data Protection Officer at email@example.com.
Please provide your name, contact number, email address and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner.
13. Right to amend Policy
14. Governing Law
This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88) and the PDPA, without giving effect to any principles of conflicts of law. You agree to submit to the exclusive jurisdiction of the Singapore courts.
The information provided in this Site is for general knowledge purpose. We do not warrant and shall have no liability for information provided in this site and on our livechat/helpdesk regarding recommendations concerning supplements for any and all health purposes.
The Health Sciences Authority (HSA) or the Singapore Food Agency (SFA) have not evaluated claims regarding specific nutrients or products. Dietary supplements are not intended to diagnose, treat, cure or prevent disease.
We urge you to consult a healthcare professional before starting any diet, exercise or supplementation program. We make no guarantee or warranty, express or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose.
Information contained in Comvita’s website is presented in summary form and its intended purpose is to provide broad consumer understanding, as well as general knowledge of health care. Information stated should not be considered complete and we should not be used as a replacement for a consultation, or advice your healthcare provider or physician. We do not recommend the self-management of health problems. Information obtained by using this website is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment.
Please consult your physician or healthcare provider immediately should you have any health-related queries. Medical advice should not be disregarded, and there should not be a delay in seeking help because of something you have read in this Site.